Odfjell Technology delivers safe, efficient, and sustainable solutions that save time, cost, and reduce carbon emissions for our clients. Our people connect 50 years of industry experience with the technology of tomorrow. With projects in more than 20 countries we are looking for talented people who can help us overcome the today’s challenges and realise the opportunities ahead.
Our GBS Manila office is in need of IT – Business Applications who can join our team.
We are looking for someone who has
- Has a Bachelor’s Degree in Computer Science, Information Technology, Computer technology, Computer Engineering or equivalent
- Has at least three (3) years of working experience within service desk L1-L2 support in a shared services environment or similar is required for this position
- Knowledge on the current information technologies needed to support a specific application
- Keeps abreast in latest IT trends applicable to the business
- Result and action-oriented mind-set and with ability to be creative in challenging situations
- Has a strong customer service and focus, problem solving and collaboration abilities.
- Has the ability to take initiative and make sound judgement and decisions within applicable scope, global perspective, procedures and guidelines
- Structured, accurate, systematic, task focused and committed to deliver within deadlines
- Ability to work independently, but sees importance of achieving results through teamwork and collaboration to apply learnings in future situations, able to adapt in changing situations
- Ability to relate and explain technical jargons to users and customers globally, uses different type of approach to request, technical cases and scenarios
- Proficient oral and written communication skills in English with expertise in international and cross-cultural communications and business relations
- Willing to work on rotating midshift
- Motivated to facilitate and contribute to the company’s growth.
IT Technical and Core Competencies You’ll Bring
- Has an experience with offshore software support
- Has a practical experience with the following:
- SaaS support environment
- Cloud based application software
- On premise Exchange Server
- Office 365
- Has knowledge in technical aspects of 3rd party vendor applications and interfaces
- Knowledge on handling and navigating through MS applications such as but not limited to
o Exchange
o Office 365 Admin platform
o Microsoft Azure
o Power BI
o MS Teams - Advanced knowledge in Windows Operating Systems (Windows10) and MS Applications; Visio, Project, etc
Your Mission
- Act as a single point of contact for the supporting business applications as well as the back-end application that support these systems
- Responsible for making sure that all business applications are running seamlessly and enabling users to get on with their tasks
- Responsible for monitoring the application performance
- Diagnose the incident and issue raised by users based on agreed SLA
- Perform analyses on software functionality and suggest improvements
- Perform analysis on root causes application errors
- Provide permanent corrective actions
- Document issue resolution for knowledge transfer as appropriate
- Ensure effective front end and back-end functionality of business applications
- Keep record of configurations, integrations and updates
- Conduct training and create training materials for user and clients
- Provide Documentation and train users for the application
- Participate in reviewing requirements for application enhancements and new projects
- Collaborate with various business stakeholders and team members
- Primary contact for vendor engagement
- Perform other related tasks that may be required from time to time
Why you should join our team
The Odfjell group recognises that the shift to renewable energy requires a new way of thinking. By leveraging diverse, cross-functional teams we drive innovation, sustainability, and technological improvements across the business. Our people are at the heart of what we do to drive change as we continue to shape and grow the business.
We strive to create a satisfying and motivating workplace for our employees and an arena for sharing experiences with a focus on ongoing learning and development. Our employees report high levels of empowerment, open dialogue, and trust.
We believe that diversity and inclusion are pre-conditions to succeed in a global marketplace. We believe our company values should be reflected in the everyday behaviour of our leaders and employees alike.
We offer
- Learning and development support
- Collaborative, diverse, and inclusive working environment
- Part of a global company with opportunities for growth and development.
- Competitive compensation and benefits including paid time-off, insurances and retirement
We live our core values – creative, competent, result oriented, committed – while always being safety conscious.