Location: Philippines

Employment type: Permanent Employee

Job openings

IT Service Desk (IT Engineer)

Published 24.04.2023



  • Candidate must possess at least Bachelor’s/College Degree in Computer Science/Information Technology or equivalent;

  • At least three (3) years of working experience in the related field is required for this position;

  • Experience in Shared Services and Multicultural Environment is an advantage;

  • Strong customer service, problem solving and collaboration abilities;

  • Willing to work in 24/7 operations.


  • In-depth knowledge in Windows Server 2003/2008/2012/2012 R2, Active Directory, GPOs, DNS, DHCP, TCP/IP, SMTP, File and Print Server;

  • Advances knowledge in Windows Operating Systems (Windows 7/10) and MS Office 2016/2013/2010/2007 (Word, Excel, Outlook, Powerpoint, Visio);

  • Experience in troubleshooting hardware, software, and network issues on Windows workstations and laptops;

  • Knowledge in Exchange Server 2007/2010/2013, Lync Server, Citrix Environment, and Engineering Applications (Autodesk Applications, Microstation, Solidworks, Orcaflex, MathCad and Proarc);

  • Has the ability to work independently as well as in cross functional team;

  • Structured, accurate, systematic and committed to deliver within deadline;

  • Ability to take initiative and make recommending decisions;

  • Has excellent communication skills



  • General IT and Desktop Support
  • Act as a point of contact for phone calls, chat, helpdesk portal and emails from users regarding IT issues and queries;

  • Responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment;

  • Logs and tracks incident/service requests from identification through resolution. Documents resolutions and update knowledge database;

  • Troubleshoot, diagnose and resolve technical issues surrounding Windows Operating System, Citrix Environment, MS Office products, E-mails, internet connections, TCI/IP configuration and printers;

  • Provide remote desktop support and perform other activities based on SOPs;

  • Administer and provide User account provisioning.

  • Asset Management

  • Perform PC maintenance upgrades and configurations;

  • Runs diagnostic programs, isolates problem, determines and implements solution;

  • Participate and coordinate implementation of new IT infrastructure.

  • IT and Security Awareness
  • Provide training and technical support for users with varying levels of IT knowledge or competence;

  • Report IT security threats and incidents to IT Head Office, and ensure that knowledge about threats and incidents are shared with all within IT;

  • Act in accordance with the expectation that being in an IT department requires extra awareness to IT Security threats, e.g., phishing emails, CEO scams, ransomware and other digital attacks;

  • Comply to Odfjell Drilling procedures within security and IT security, including internal IT guidelines.

  • Perform other related tasks that may be required from time to time.