Location: Makati City, Philippines

Employment type: Permanent Employee

Job openings

Maintenance Support Team Lead

Published 28.12.2022


     •Has a bachelor’s degree in any Engineering course, professional license is an advantage
     •Has at least 5 years relevant and solid experience in the field of function
     •Has at least 3 years leadership and management experience
     •Knowledge and understanding on performance metrics, goals and service level development,  implementation, and assessment.
     •Excellent oral and written communication skills in English


     •Strong problem solving, relationship building, communications and conflict management skills
     •Proven organisation skills with ability to prioritize in a timely and efficient manner
     •Structured, accurate, systematic, and committed to deliver within deadlines.
     •Ability to work independently but sees importance of achieving results through teamwork and delegation.
     •Has the ability to take initiative and make sound judgement and decisions within applicable scope, procedures, and guidelines 
     •Demonstrated knowledge of systems, processes, and procedures relevant to the work scope.
     •Result oriented mind-set and with ability to show leadership in challenging situations
     •Excellent oral and written communication skills in English
     •Has experience working in a multicultural environment, experience in shared services environment is an advantage
     •Demonstrated ability to manage stakeholder relationships across diverse geographies/location and business area


•Leadership/People Management
     oLead, and promote culture of teamwork, innovation, and excellence in customer service
     oDevelop and implement clear performance objectives for all team members providing coaching and regular feedback on their performance against objectives.
     oMonitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics and provides technical guidance on complex issues.
     oIdentify and manage opportunities for development across the team and implement development plans to grow people competency and capability.
     oConducts periodic appraisal and required follow up in accordance to the work delivery and output, following the policies of the company.

•Relationship Management
     oBuild, Develop and maintain effective working relationships with counterparts/stakeholders to ensure a thorough understanding of the business and its support requirements.
     oShowcase good interpersonal working relationship and effective communication line within colleagues and management
     oDevelops an understanding of operational requirement and plans in order to ensure the approach and advice is aligned.

•Service Delivery
     oContribute to developing and distributing the procedures and tools specific to the discipline.
     oManages the delivery of high-quality services and ensuring the team is working together to meet service delivery expectations
     oAct as the subject matter expert for the team and clarify their process related queries
     oManage team’s utilization, and task distribution and accomplishments. 
     oResponsible in ensuring operational schedule adherence by monitoring and managing appropriate workforce planning and schedules.
     oParticipate in preparing and evaluation on workload management, service level agreement (SLA) achievement including quality and process efficiency.
     oEnsures quality and efficiency of own work deliverables
     oResponsible in submission and coordination of status report(s) and/or other required report by the immediate supervisor/management
     oContribute to process improvements.
     oOversee and support Maintenance specific process, tasks and deliverables

•Perform other related tasks that may be required from time to time.