Location: Makati City, Philippines

Employment type: Permanent Employee


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Quality Support Coordinator

Published 19.06.2024


·     Bachelor’s degree in business administration, Engineering, or any related field.
·     Has at least three (3) years of relevant work experience document management processing in a Global Business Services especially with process and systems in a shared serviced setting.
·     Has experience working in a multicultural environment, experience in shared services environment is an advantage. Technical interest and experience interest with Oil, Gas & Energy industries.
·     Knowledgeable in QHSE standards, policies, and procedures, including audit processes and quality assurance.
·     Basic understanding of document management processes and ISO standards.
·     Proficient in ERP system (Equip, Data Management Library/DOCS), with knowledge of IFS being advantageous.
·     Experience managing Company Management System is an advantage.
·     Excellent computer skills, proficient in MS Office and Adobe Acrobat Pro
·     Strong teamwork and collaboration abilities.
·     Proactive and able to make decisions within established guidelines.
·     Business-oriented mindset with creativity in problem solving.
·     Structured, accurate, systematic, service oriented, task focused and committed to deliver within deadlines.
·     Excellent oral and written communication skills, including cross-cultural communication.
·     Motivated to facilitate and contribute to company’s growth.



·     Manage documents within the Company Management System (CMS), ensuring accuracy and organization.
·     Assist in establishing the CMS structure for new units to ensure seamless integration.
·     Perform quality control checks and upload new or revised documents to the CMS, while maintaining an organized archive.
·     Generate tasks within eDOCS Assist for document approvals within the CMS Web platform.
·     Coordinate and participate in continuous improvement initiatives related to CMS and document control processes.
·     Retrieve, monitor, and archive emails from the Authority Coordinator mailbox, along with other relevant QHSE documents.
·     Support the administration of the Permit To Work system, ensuring proper access for authorized personnel.
·     Assists in the administration of QHSE documentation and Rig Inspection Services to maintain compliance.
·     Manage and maintain various ERP systems such as IFS, eDOCS, and CMS for efficient data management.
·     Oversee user administration in the Synergi system and utilize the Xait Porter document management system effectively.
·     Ensure compliance and quality standards are met for all documents within the organization.
·     Conduct quality control measures and maintain a comprehensive register/database of all documents and correspondence, including associated metadata.
·     Offer support for ad-hoc tasks and projects as requested by stakeholders to facilitate efficient operations.