Odfjell Technology delivers safe, efficient, and sustainable solutions that save time, cost, and reduce carbon emissions for our clients. Our people connect 50 years of industry experience with the technology of tomorrow. With projects in more than 20 countries we are looking for talented people who can help us overcome the today’s challenges and realise the opportunities ahead.
We are looking for someone who has
- Has bachelor’s degree in in Computer Engineering or related field
- Has at least three (3) years’ experience in IT Service Desk.
- Has experience in Shared Services and Multicultural Environment is a preference but not required.
- Has proficient understanding of ITIL framework.
- Extensive operational knowledge of multiple operating systems and services not limited to Windows Desktop and Windows Server versions.
- In-depth Active Directory understanding of file permission troubleshooting.
- Detailed understanding of domain and workgroup architecture and support differences. (K5, RIG Domains, etc.)
- Knowledge and Understanding of the infrastructure.
- Familiar and understand the Group Policies and the roles they play within the Odfjell organization.
- Knowledge of support and administration on both on-prem and O365 Microsoft Office.
- Understanding of PowerShell and Batch Scripting.
- Awareness of cyber-security best practices and remediation activities.
- Understands the usage and technical familiarity on resolving the common company tools such as Citrix, eDOCS, MS365 and Engineering applications (Mathcad, AutoCAD, etc.)
- Has the ability to work independently as well as in team and collaborate in a matrix environment.
- Structured, accurate, systematic, result oriented and committed to deliver within deadlines.
- Ability to take initiative and make decisions.
- Has good English communication skills.
- Has strong customer service, problem solving and collaboration abilities.
- Ability and willingness to work in 24/7 operations, amenable to work onsite in Makati
Your Mission
- Facilitate General IT and Desktop Support.
- Responsible in Asset and Governance management.
- Inform IT security threats and incidents to IT Head Office, and ensure that knowledge about threats and incidents are shared within IT.
- Continues awareness on IT Security threats and ensures that protocols are accorded related to it.
- Ensures compliance with company procedures within security and IT security, including internal IT guidelines.
- Responsible in diagnostics and resolve escalated issues and manage service desk cases.
- Responsible in audit, and validation of both Incident and Service request tickets.
- Analyse and identify the source of the problem and develop a solution that can be shared within the organization.
- Perform regular ticket reporting and identify issues that needs proactive solution.
- Responsible in Process improvements review, suggestion, and implementation.
- In charge in regular facilitation of trainings and webinars reacted to scope.
- Facilitate creation and update technical and end-user guides.
- Acts as secondary point of contact on escalations and technical consultations.
- Support in workforce management/schedule and task arrangements.
- Actively participate in regular business and technical discussions on project updates/ in resolving technical issues.
- Assist in coaching, and guiding IT Engineers on technical aspects of the job.
- Perform other related tasks that may be required from time to time.
Why you should join our team
The Odfjell group recognises that the shift to renewable energy requires a new way of thinking. By leveraging diverse, cross-functional teams we drive innovation, sustainability, and technological improvements across the business. Our people are at the heart of what we do to drive change as we continue to shape and grow the business.
We strive to create a satisfying and motivating workplace for our employees and an arena for sharing experiences with a focus on ongoing learning and development. Our employees report high levels of empowerment, open dialogue, and trust.
We believe that diversity and inclusion are pre-conditions to succeed in a global marketplace. We believe our company values should be reflected in the everyday behaviour of our leaders and employees alike.
We offer:
- Learning and development support
- Collaborative, diverse, and inclusive working environment
- Part of a global company with opportunities for growth and development.
- Competitive compensation and benefits including paid time-off, insurances and retirement
We live our core values – creative, competent, result oriented, committed – while always being safety conscious.
We use Semac background checks in our recruitment process.